Training

With the help of integrated CRM systems and IP telephony, it became possible to build a clear order of work with clients and debug
interaction between departments.
Reformatted the sales process in the engineer-manager bundle, allocated the sales funnel "Service" and "Replacement Funnel", "Support"

Automation of task setting and control of fulfillment of maintenance obligations after equipment delivery has been implemented: in the context of service, warranty and post-warranty service within the framework of approved obligations and work regulations.

The configured system records the relevant stages and the history of communication with all interested parties who may be around a particular object.

It became possible to manage the potential of facilities, the portfolio of facilities and the customer base.

Setting up automation of all tasks and assignments for plumbing crews and dispatchers in a company that specializes in sewer cleaning services
The introduction of automation allowed the customer to combine the work of the sales department and the dispatcher department in one system. The tender department and the cold call department received an effective tool for organizing their work.

Automated work with teams of plumbers. Access to CRM plumbers is NOT provided. Automatic task setting using bot telegrams, SMS messages and Google Calendar.

Automation of work with tenders has been implemented. All tender statuses and managers' delays are visualized in a single interface. At any given time, you can see the number of tenders in operation and where each of them is in relation to the agreement and what is happening in the process.

We have set up the connection of contextual advertising campaigns with transactions in the CRM system. and analytics based on the results of investments in advertising campaigns “from money to money", i.e. from the advertising budget to revenue and actual profit.

The launch of a roaster with a patented air roasting technology with the ability to control the settings of equipment nodes remotely by the manufacturer according to the Tesla principle.

A business model has been formulated, a market niche and a target audience have been worked out. A portrait of the client and a monetization and scaling model have been compiled.

At the working industrial design stage, the launch of the MVP model was tested based on unit-economy calculations. We have set up and launched a CRM system for managing advertising companies and organizing interaction with customers.

We set up the visibility of the site for potential customers and launched contextual advertising. Based on UTM tags, clicks on advertisements were linked to transactions in the CRM system to control the advertising budget. We have developed and implemented partner programs, content and email marketing

The result of the work was a single interface where the designer, the measurer, the technologist, the assembler and even the production staff work together to create the final product.

All employees of the company work in the same CRM. If it is necessary to communicate about a client, employees contact in the chat of a specific transaction and promptly resolve the issue. Departments now have the opportunity to assign tasks to each other and monitor their implementation. At any time, the sales manager can see at what stage the transaction is at and who is working with it now.

Integrated social networks with CRM system and cloud systems of end-to-end analytics
Based on the results of each marketing campaign, employees receive statistics on the effectiveness of each advertising channel. As a result, the company sees where the most leads come from and can correctly allocate the advertising budget.

Digitized and configured business processes for the organization of online sales and distribution of freshly roasted coffee. Sales and maintenance department managers (rental and repair of coffee equipment) interact in one interface to coordinate their actions when servicing a client.

We have set up a digital lead generation funnel, which is responsible for the qualification of the client, an invitation to capping and the preparation of a commercial offer.

It has become much easier to evaluate capping, now it is enough to move the slider to the position - "capping is assigned" and select a date. The person responsible for capping automatically receives a task to work on which he must report to the system.

Quality control and maintenance staff can generate their reports directly from CRM, which allows you to get statistics on changes in the quality of work in general and track the dynamics of the need for equipment maintenance. at retail outlets